These include satisfaction, knowledge and understanding, adherence with advice or treatment, quality of life, and psychological and other health outcomes. 2, 3 These initiatives are, in part, a response to increasing evidence from researchers that the quality of the interaction between patients and their care providers may have a significant effect on a variety of aspects of patient's wellbeing. Many academic and statutory bodies have been involved in initiatives to promote good communication including that for maternity care. 1 As a result, communication in healthcare, particularly between healthcare professionals and patients, has attracted an increasing amount of attention at official and professional levels in recent years. There is a growing body of literature linking health providers’ communication skills to a host of valued patient outcomes, including satisfaction, adherence and positive health indicators.
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